Socket keeps the dialogue open between families and professionals.
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Client
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The Child Center educates the public on how to prevent child abuse and serves children and families that have experienced trauma in the following Missouri counties: St. Charles, Warren, Lincoln, Montgomery, Pike, Ralls, Marion, Monroe, Lewis and Clark. Based in Wentzville, Mo., its mission is to help abused families through a supportive team of professionals.
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Challenge
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The ability to communicate efficiently and reliably is an integral part of The Child Center’s service to its children and families. With plans to expand by adding staff members and moving into a new building, a smooth transition was needed to guarantee telecommunications operations would continue uninterrupted. Unfortunately, the local telephone provider was unable to provide the quality service needed to meet the demands of a successful expansion as The Child Center grew.
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Solution
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The Child Center also wanted to physically separate two departments while retaining the ability to communicate with one another and operate as one business unit. Socket’s business telephone made that happen by using fast, reliable communication and responsive service to streamline the Center’s network. Furthermore, Socket’s disaster recovery plan assured the important communication between the Center and the children and families it serves would continue regardless of external problems. By providing a Socket representative to be present during all phases of the transition process, The Child Center received a high-quality, personal service every step of the way.
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Result
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The Child Center now enjoys several telecommunications services from Socket, including nine phones lines, local and long-distance telephone service and High-Speed DSL Internet. The switch to Socket allowed The Child Center to easily increase its staff as well as effectively transition into a new building. Socket’s reliable customer service, combined with a personal approach, enables The Child Center to serve clients without the threat of disruption due to an unpredictable or unreliable telecommunications provider.
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www.thechildcenter.com
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Industry
Non-Profit
Socket Services
- 9 phone lines
- Long-distance service
- High-Speed DSL Internet
- Permanent call forwarding from St. Charles number to Wentzville
Geographical Location
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